Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSS405033 Mapping and Delivery Guide
Optimise office systems to deliver to customer demand
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSS405033 - Optimise office systems to deliver to customer demand |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the skills and knowledge required to establish new or improve existing office systems so that work flows in response to demand from downstream customers, and then to level the flow of work by managing variations in demand and allocation of resources. The unit covers individuals in office leadership positions and others in an office of competitive systems and practices implementation who need to set up new or improve existing systems that enable the office work to flow in response to customer demand signals. This is often known as a customer pull system. Such a system responds to a cue that the work is required at the next stage of the process. Ultimately it is a customer’s demand for the deliverable that draws the work along the process via a series of cues.Office processes may include administrative, transactional or service-based processes in, or attached to, a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.This unit has a strong emphasis on understanding demand and value from the perspective of internal and external customers, planning and change management.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence. The collection of performance evidence is best done from a report and/or folio of evidence drawn from: a single project which provides sufficient evidence of the requirements of all the elements and performance criteria multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria. A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team. Assessment should use a real project where development of a new, or improvement of an existing office system occurs in an operational workplace. Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept). Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit. Foundation skills are integral to competent performance of the unit and should not be assessed separately. Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator. The assessor must demonstrate both technical competency and currency. Technical competence can be demonstrated through: relevant VET or other qualification/Statement of Attainment AND/OR relevant workplace experience Currency can be demonstrated through: performing the competency being assessed as part of current employment OR having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months. |
||
Prerequisites/co-requisites | |||
Competency Field | Competitive systems and practices |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Facilitate the pull system |
| |||||||
Element: Level the flow of work |
| |||||||
Element: Allocate resources to balance work flow |
| |||||||
Element: Evaluate improvements |
| |||||||
Element: Embed improvements |
|